Customer Testimonials

I had been on the hunt for a vehicle with very specific specs, and after a lot of searching and waiting, a new vehicle listed as "Coming Soon" at Everett Chevrolet Buick GMC Cadillac caught my attention. It had just been listed that morning, and although there were no pictures or details yet, the VIN decoding looked very promising. So I sent an inquiry. A little while later, I heard back from Neil Parsons, who explained that it was a fresh trade-in and still needed to go through their shop for service and detailing. I explained that I ... Read More

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DealerRater - Oct 31, 2026

I had been on the hunt for a vehicle with very specific specs, and after a lot of searching and waiting, a new vehicle listed as "Coming Soon" at Everett Chevrolet Buick GMC Cadillac caught my attention. It had just been listed that morning, and although there were no pictures or details yet, the VIN decoding looked very promising. So I sent an inquiry. A little while later, I heard back from Neil Parsons, who explained that it was a fresh trade-in and still needed to go through their shop for service and detailing. I explained that I was seriously interested and asked if he could send a few quick pictures or a short walk-around video in the meantime. Within 30 minutes, Neil had sent me a video walk-around showing the vehicle, inside and out, while it was still in their service bay. He answered my questions and offered to hold the vehicle with a refundable deposit, which I was happy to do. So we were off to a great start. We all know how difficult and stressful the car-buying process can be, but Neil made the entire experience remarkably easy. Not only is he a car guy, but he's genuinely very personable. He took the time to answer all my questions promptly and address any concerns. Most importantly, given my challenging schedule, I was able to handle virtually everything via text. Neil also went above and beyond in several ways. The car was missing floor mats, so he ordered a new set without me even asking. The key fob case was cracked, so he arranged a replacement. He also helped coordinate an independent pre-purchase inspection (PPI), which was a non-negotiable for me. And throughout it all, he was incredibly patient, even as we went back and forth on the numbers and worked through a few unexpected hiccups. He remained kind, responsive, and helpful every step of the way. I also had a couple of brief conversations with Derrick Powell, the Sales Manager, and appreciated his patience in sending and revising the purchase agreement through the many iterations we went through. All of this was particularly important because I was purchasing the vehicle sight-unseen. But the entire team at Everett GMC delivered a first-class experience. And the vehicle itself did not disappoint; it arrived exactly as described and photographed. I was genuinely impressed. Even better, Neil's support didn't end when the deal was done. After receiving the vehicle, I had a few follow-up questions, and he was just as responsive and helpful as he had been throughout the purchase. That speaks volumes about his character and commitment to his customers. It's no surprise he's been doing this for 19+ years. If you're in the market for just about any vehicle and Everett has it, give them a call. I'm confident Neil, Derrick, and the entire team will treat you right and take care of you, just as they did me. They prove that car shopping can actually be pleasurable again! 🙂

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Absolutely wonderful experience.

Received the car but didn’t get the title so I could get it registered. So I guess I just sit here and look at it!

I had tire rotation, service, and inspection. All went very well. I loved the video. Savannah was great, informative and cheery.

Alvin Woodruff was THE best salesman. After going to many other dealerships, nowhere did I feel I was in good hands until we meet Alvin. Thank you Everett Chevrolet!! Love my Chevy Trax.

I like the dealer because they can handle the job and they do what they say they will do.

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REVISED: After my initial review, someone (manager, maybe? I’m not sure) contacted me and was able to get things back on course by arranging a loaner and they picked up my car that was not working. He was great and made sure the warranty information was captured for the service needs. He seamlessly passed me over to the service advisor who was following my car through the process, and continued to keep me updated. Service was performed and we are back on the road! My vehicle was purchased less than 2 years ago from Everett (new) and during the sale ... Read More

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Google - Oct 26, 2026

REVISED: After my initial review, someone (manager, maybe? I’m not sure) contacted me and was able to get things back on course by arranging a loaner and they picked up my car that was not working. He was great and made sure the warranty information was captured for the service needs. He seamlessly passed me over to the service advisor who was following my car through the process, and continued to keep me updated. Service was performed and we are back on the road! My vehicle was purchased less than 2 years ago from Everett (new) and during the sale process they walked us through numerous items for their basic warranty and the extended warranty. We elected the extended warranty - bumper to bumper - since we planned to keep this vehicle a while. Overall, it’s been a great car. Today (Monday), I went out to crank it on my way to school pick-up and the panel lit up with error messages. Multiple messages. Could not shift the car from park to reverse to even leave my driveway. I immediately had to start calling friends to help pick up my daughter from school. I called Everett to share what was happening and see what could be done to get it looked at. After sitting on hold for quite a while, a very soft spoken lady answered and we confirmed the basic car facts including mileage. She let me know that the earliest diagnostic appointment was Friday. Ok, cool. I inquired how I’m suppose to get it to the dealership since it won’t change gears. She indicated that she could give me a number for a tow truck, but they don’t cover any of that. I pushed back because my understanding from the warranties is that this is covered when it breaks down under warranty. She suggested that I try onstar to see if they would cover it. Next I asked about picking up a rental since this is my primary driver and I don’t have a working vehicle. The earliest they have a rental is NEXT WEEK! This is unacceptable. I’m not sure where the disconnect is between what we were sold and reassured we would be taken care of to this experience. They don’t align - AT ALL! We’ve worked with other car brands and service issues in the past and never felt stranded like we do today. I regret paying for added coverage when we are treated like this and still under the basic warranty. I’m disappointed and basically stuck for the next few days or even a week+ while I wait for a diagnostic appointment and remedy of the problem.

Extremely Disappointing Experience I purchased a 2025 Cadillac Escalade from Everett, and unfortunately, what should have been a great experience has turned into an extremely frustrating situation. As part of my purchase, I paid an additional $601 for a professional ceramic coating. Unfortunately, the quality of the work was unacceptable, and despite giving the dealership an opportunity to correct it, the same individual managed to get it wrong TWICE. Not to mention the level of carelessness they took in fixing it the second time around was simply a smack to the face. I have pictures and video of everything. At this point, ... Read More

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Google - Oct 26, 2026

Extremely Disappointing Experience I purchased a 2025 Cadillac Escalade from Everett, and unfortunately, what should have been a great experience has turned into an extremely frustrating situation. As part of my purchase, I paid an additional $601 for a professional ceramic coating. Unfortunately, the quality of the work was unacceptable, and despite giving the dealership an opportunity to correct it, the same individual managed to get it wrong TWICE. Not to mention the level of carelessness they took in fixing it the second time around was simply a smack to the face. I have pictures and video of everything. At this point, I have absolutely no confidence in allowing that individual to touch my $117,000 vehicle a third time. After bringing my concerns to Everett’s attention, I was offered a refund of the original $601 ceramic coating charge. While that might sound reasonable on the surface, here’s the problem: The vehicle now requires additional buffing and paint correction before another ceramic coating can be properly applied. That work costs money, and Everett’s position effectively leaves ME responsible for paying to correct work that THEY arranged and I already paid them to have done correctly. What’s even more disappointing is that I’ve explained this concern directly to their customer relations department, yet their response was simply to proceed with offering the same $601 refund, without addressing the additional cost of correcting the problem. I understand that mistakes happen. I own businesses myself, and I know that things don’t always go perfectly. But what separates a reputable business from the rest is how they handle those mistakes. Taking responsibility means more than refunding the original charge when the customer is still left dealing with the consequences. I didn’t purchase a $117,000 luxury vehicle expecting to deal with repeated workmanship issues, spend my time chasing a resolution, and then be expected to pay additional money out of my own pocket to make things right. I’m not asking for anything free. I’m asking to receive what I paid for without having to pay twice because the job wasn’t done correctly the first time. Extremely disappointed in how Everett Chevrolet has chosen to handle this situation. I expected considerably better from a dealership of this caliber.

So frustrating, I purchased a used Chevy truck 2 months ago . All service was done at that dealer by previous owner. Brought it in for factory recall no big deal. Then they wanted to charge $200 diagnostic fee and said I needed an $890 part that some how was not part of the warranty. Only 23,000 miles on the vehicle. So super disappointed in the entire experience. Buyer beware.

The people were very friendly, patient and helpful..

Very professional, fast service performed by knowledgeable technicians, went out of their way to make sure I was satisfied with their service.

Tommy is by far the easiest to talk to so far and since I have been there he's my 3rd he's always 3 steps ahead already having a idea of what my next question is gonna be and a huge thank you for the repair team for being there ready for my next big projects and doing it right the first time that goes a long way

Gary Knight, Brad and Curt and team are exceptional! So over and beyond what any other car business does!! Love dealing with Gary!

Great experience Responsive to appointment, timely, professional, will be a continuing customer

Easy to make appointment, easy payment plan. Friendly and knowledgeable staff. Very pleased. Will becback

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Neil Parsons listened to what we wanted and delivered. A true professional.

Salesman was very polite, informative, and NOT pushy to make a sale. Gave me all purchasing options and was very patient with my decision making.

I had a mixed experience at Everett Hickory Used Car Sales. On the positive side, working with Parker in sales was fantastic—he was energetic, patient, helpful, and made the buying process smooth and easy. ​However, vehicle preparation and customer follow-through fell far short. Because the vehicle had only been on the lot for about an hour before I bought it, it hadn't gone through a full inspection or detail. When I pointed out several issues—an engine tick, a blinker warning light, no sound from the radio, a noisy AC fan, tires with under 1/8" tread, and a ... Read More

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Google - Oct 22, 2026

I had a mixed experience at Everett Hickory Used Car Sales. On the positive side, working with Parker in sales was fantastic—he was energetic, patient, helpful, and made the buying process smooth and easy. ​However, vehicle preparation and customer follow-through fell far short. Because the vehicle had only been on the lot for about an hour before I bought it, it hadn't gone through a full inspection or detail. When I pointed out several issues—an engine tick, a blinker warning light, no sound from the radio, a noisy AC fan, tires with under 1/8" tread, and a dirty interior—I was assured everything would be handled. ​Once it was determined it needed lifters, I left the vehicle with their shop for two full weeks while I was out of town to give them plenty of time to fix everything properly. When I picked it up, only the lifters were replaced and the floor/seats given a quick vacuum—the stains remained, and the radio, blinker warning, and AC fan noise were left untouched. ​When I called Parker to let him know, I got no response. I waited 24 hours and called the manager to explain everything. I asked if he wanted my number so he could follow up with a resolution, but he declined, saying he would just talk to Parker, and never followed back up with me. While they quickly fixed the radio on a subsequent stop, the AC fan noise and blinker warning light remain unresolved. ​Parker was great during the sale, but having a vehicle for two weeks and then dismissing management follow-up leaves a lot to be desired in customer service. ​Option 2: Direct & Focused on

Absolutely the most helpful , polite , and professional team !! They made every part of the process a breeze !!

Excellent experience buying my truck from Charles Moretz! Super knowledgeable, super nice, great guy to work with! Highly recommend Everett Chevrolet!

Very personable and helpful!

Very rarely do I leave a review. When a business such as Everett Chevrolet conducts business the way they do. It deserves taking time to write a good review. Rarely does anyone take time out of their day to write something nice about a business. It’s always bad reviews. However I have nothing bad to say about them. From the start of the day I was greeted with a smile in the service lane. Ashley Curtis was a fantastic service writer, I even received a video on the multipoint inspection of my car. It helps you really build trust ... Read More

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Google - Oct 18, 2026

Very rarely do I leave a review. When a business such as Everett Chevrolet conducts business the way they do. It deserves taking time to write a good review. Rarely does anyone take time out of their day to write something nice about a business. It’s always bad reviews. However I have nothing bad to say about them. From the start of the day I was greeted with a smile in the service lane. Ashley Curtis was a fantastic service writer, I even received a video on the multipoint inspection of my car. It helps you really build trust with a company when they are willing to show you what’s wrong your vehicle. I then left the service drive and spoke with Steve Snyder about a possible trade in for a new Sierra 1500. Steve was very helpful from start to finish, helped me narrow down what I was looking for without being pushy! I was then greeted by another manager who I don’t remember his name. He was super welcoming and thanked us for just stoping in today. We then met David Brailsford, and Stephen marsh both were extremely helpful and nice. Overall if anyone is looking for a place to service their vehicle, or to possibly purchase a vehicle. I can truly say that when I think of a “one stop” shop Everett Chevrolet of hickory comes to mind. Thank you to the Everett team for making us feel like more than a number, and more like family. Thanks, Hunter

They have best customer service!!! Took my car in for repairs and they handled everything and kept me updated throughout the process. Would recommend them to everyone!!!!

Fixed problem, found safety issues was not aware of that could have cause a serious accident

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Great Service. Haley did a terrific job keeping us updated all the way through. Loved the video from the technician to see all they were working on. Only thing that didn’t happen was resetting the Oil Life after the oil change. I was able to figure that out on the car and reset it after I got home. Great experience and great team to work with.

Employees are very helpful and polite

Great service!

Great dealership! I highly recommend the service department.

Way too pushy with calls texts and emails. An inquiry shouldn’t result in massive amounts of messages. My fault for trusting them with my information. I gave a sale to a dealership that treated me with more respect. Learn and fix your automated systems and sales reps can do a lot better. I’m glad I didn’t drive all the way out to HCKY

Great team. Bought online and was delivered what I expected. Delivery team and sales were awesome.

Great and easy experience vehicle shopping. Very knowledgeable and friendly staff.

Great and fast Service, we’re very helpful and took care of my Vehicle with follow ups.

Friendly staff great service and very nice waiting area

All went smoothly

Amazing experience! 10/10 would buy another vehicle from here. Steve was amazing and worked with us very diligently.

Very efficient, negotiation and friendly service immediately move to resolve any questions

Very helpful and very knowledgeable.

Didn't replace anything through the recall. My car now makes very odd and loud humming noise after scheduled appointment. Awesome

Chuck is a rockstar, treated like family. What a great experience.

If you're planning on buying a vehicle here, be sure, extra sure, you have it checked by someone else rather than relying on their word, which I thought meant something. Purchased a car here, in just a few days, less than a week, the mechanical water pump severely failed despite being informed that everything was comprehensively inspected by their service dept. Was towed to nearest dealer that found it had been leaking long before I purchased it but the splash pan hid the leak, which they stated that they did not remove during their thorough inspection. They refused to ... Read More

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Google - Sep 29, 2026

If you're planning on buying a vehicle here, be sure, extra sure, you have it checked by someone else rather than relying on their word, which I thought meant something. Purchased a car here, in just a few days, less than a week, the mechanical water pump severely failed despite being informed that everything was comprehensively inspected by their service dept. Was towed to nearest dealer that found it had been leaking long before I purchased it but the splash pan hid the leak, which they stated that they did not remove during their thorough inspection. They refused to accept any responsibility and they seem fine with profiting at the expense of someone else. If this happens to you, remember you read this.

We bought 2 suvs from their used dealership. First one went out in a week and the second goes out 6 months later. Lots of money wasted to get it back on the road even with the Alpha warranty. Also, tried to last minute Over charge for spark plugs. Employees are not professional or considerate, you’ll notice that when you walk in the door and everyone is on their phones not concerned to help. Do your research and please reconsider before purchasing from this company!

bought a 2022 cadillac ct4 from here and the first few days i noticed the car was making clunking noises when i braked. took it back and had the guy that sold it to me drive it and i explained the noise i was hearing and he said it was the brakes grabbing the rotors, which obviously is a lie. took it to a mechanic and i was missing the bolt that held my brakes together and the brake sensor was disconnected. they were nice enough to give me a rental free of charge while they fixed the brake sensor. still ... Read More

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Google - Sep 21, 2026

bought a 2022 cadillac ct4 from here and the first few days i noticed the car was making clunking noises when i braked. took it back and had the guy that sold it to me drive it and i explained the noise i was hearing and he said it was the brakes grabbing the rotors, which obviously is a lie. took it to a mechanic and i was missing the bolt that held my brakes together and the brake sensor was disconnected. they were nice enough to give me a rental free of charge while they fixed the brake sensor. still continued to have issues with the car with it jerking while driving and reversing and parking, contacted them MANY times about this and they kept telling me nothings wrong with my car. then my check engine light came on, took it to oreillys and i was told i needed to bleed the coolant system. took it to the morganton everett since the people in hickory would not listen to me, turns out i needed a whole new water pump. still continued to have issues with the car jerking and i took it again to the dealership in morganton and they said the car was fine. now the check engine light is on again with the same coolant issue. my car is still jerking and now my transmission is making a whirring sound, so now i have to get a whole new car.

Went in for oil change tire rotation I keep my vehicles “Spotless” When I got it back it had oil/grease on the door outside-On The Door Jam in a couple places…you can’t be this “Sloppy” with my vehicle and keep my business.. You now owe me a Wash Job…!!!!!😡

I have always gone to this dealership for my services and I always encounter different service advisors but this last one was terrible. I’m friendly and the lack of communication horrible. Can’t even explain me what really was done to my vehicle. I don’t know I’ve been doing my services there for over 10 years now I think it’s time for me to pick another dealership for my services. It’s been a while now that every time I go there either, there’s something missing bolt missing undone job suggestions that already have address and ... Read More

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Google - Sep 10, 2026

I have always gone to this dealership for my services and I always encounter different service advisors but this last one was terrible. I’m friendly and the lack of communication horrible. Can’t even explain me what really was done to my vehicle. I don’t know I’ve been doing my services there for over 10 years now I think it’s time for me to pick another dealership for my services. It’s been a while now that every time I go there either, there’s something missing bolt missing undone job suggestions that already have address and they took that check that ass corrected even though that things looks pretty new so just to let people know out there who look at these reviews what’s going on there?

When I dropped off my car, I told the service advisor that I had a maintenance plan for my oil change. She said she could not find it in the system although I’ve had my oil changed at Randy Marion in Huntersville and they have no problem finding it. I think it’s just a way of ripping people off and telling them that they don’t have the plan so I would pay for it. I won’t be back.

My experience with Everett Chevrolet was extremely frustrating, especially after the sale. The biggest issue was trying to cancel the extended warranty I had purchased. Once I decided I wanted the warranty canceled, instead of simply handling the cancellation, I was repeatedly encouraged to keep the warranty by offering to lower the price. If there was a better price available, I don’t understand why that wasn’t offered to me in the first place instead of only after I decided I wanted to cancel. The refund process was also frustrating. I was told by the finance department at the ... Read More

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Google - Sep 1, 2026

My experience with Everett Chevrolet was extremely frustrating, especially after the sale. The biggest issue was trying to cancel the extended warranty I had purchased. Once I decided I wanted the warranty canceled, instead of simply handling the cancellation, I was repeatedly encouraged to keep the warranty by offering to lower the price. If there was a better price available, I don’t understand why that wasn’t offered to me in the first place instead of only after I decided I wanted to cancel. The refund process was also frustrating. I was told by the finance department at the dealership that the warranty cancellation had already been processed. However, when I contacted the warranty company myself to check on the refund, I was told that the cancellation had not actually been processed. I then had to follow up myself to get the situation resolved. On top of that, I was encouraged to refinance my vehicle loan at a different interest rate, despite the fact that I had already agreed to my financing and was satisfied with the rate I received. I didn’t appreciate being pressured to change the terms of a loan after the deal had already been completed. Eventually, I did get the warranty canceled and received the refund, but the amount of time and frustration it took to get there left a very bad impression. I understand dealerships are in the business of selling vehicles, warranties, and financing, but once the sale is complete, customers should still feel like they’re being treated fairly and respectfully. Unfortunately, that wasn’t my experience with Everett Chevrolet. Based on my experience, I would not recommend them.

Took my car in today (8/24/2026 @ 11am) for an oil change and tire rotation, upon arrival we felt unwelcomed. Absolutely terrible customer service. The auto service staff were rude, and constantly mean-mugging me, my husband, and even our child. Communication was awful, and one male employee with short black hair and very tan skin kept staring at me in a way that made me extremely uncomfortable to the point to where it was hurting to bite my tongue for any longer. Zero professionalism, zero respect. I will not be bringing my car back to be serviced here again - despite having 2 ... Read More

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Google - Aug 24, 2026

Took my car in today (8/24/2026 @ 11am) for an oil change and tire rotation, upon arrival we felt unwelcomed. Absolutely terrible customer service. The auto service staff were rude, and constantly mean-mugging me, my husband, and even our child. Communication was awful, and one male employee with short black hair and very tan skin kept staring at me in a way that made me extremely uncomfortable to the point to where it was hurting to bite my tongue for any longer. Zero professionalism, zero respect. I will not be bringing my car back to be serviced here again - despite having 2 services in my package I refuse to come back.

I own a Cadillac SUV that my mother drives. She took it in for a routine tune-up plus an additional repair, only to be overcharged and completely ignored when it came to follow-up communication. Unfortunately, this isn’t an isolated incident. We have experienced nothing but trouble with Everett’s servicing departments in both Morganton and Hickory. It makes you wonder if they simply take advantage of older women, but either way, their service is consistently inadequate and frustrating to deal with. I even bought a brand-new truck from Everett a few months ago, and I am already dreading the ... Read More

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Google - Aug 2, 2026

I own a Cadillac SUV that my mother drives. She took it in for a routine tune-up plus an additional repair, only to be overcharged and completely ignored when it came to follow-up communication. Unfortunately, this isn’t an isolated incident. We have experienced nothing but trouble with Everett’s servicing departments in both Morganton and Hickory. It makes you wonder if they simply take advantage of older women, but either way, their service is consistently inadequate and frustrating to deal with. I even bought a brand-new truck from Everett a few months ago, and I am already dreading the day it ever needs service. Dealing with this team is a nightmare. It’s definitely time to switch to Toyota or another manufacturer that actually values its customers after the sale.

They are over priced paying 1100 to repair some AC seals and to replace the freon is ridiculous

In July of 2025 we purchased a Chevy Equinox EV from this dealership and got completely railroaded. They misled us into driving three hours to Hickory N.C. from Johnson City TN under the ruse that we were going to be purchasing a brand new vehicle however, when we got there they sprang it on us in their own words,, "Weell the car is basically brand new it only has 2400 miles on it." I was livid but because I was undergoing Breast Cancer treatment and had just had a chemo treatment that very day and I might add they ... Read More

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Google - Jul 10, 2026

In July of 2025 we purchased a Chevy Equinox EV from this dealership and got completely railroaded. They misled us into driving three hours to Hickory N.C. from Johnson City TN under the ruse that we were going to be purchasing a brand new vehicle however, when we got there they sprang it on us in their own words,, "Weell the car is basically brand new it only has 2400 miles on it." I was livid but because I was undergoing Breast Cancer treatment and had just had a chemo treatment that very day and I might add they were very aware of it. I feel they took advantage of me as I was very very sick that day. Fast forward not even three weeks later my son was driving me to the doctor and BOOM the tire exploded! Instead of them doing what any honest dealership would do in replacing it no questions asked they had not an ounce of integrity and blamed me for it and made me replace it. Most dealerships and I speak from my own uncle Johnny Savu who owned a dealership for 40 years out of St Louis Mo. wouldn't have dreamed of doing a customer like this We were informed from the tow truck driver that it looked to him like the tire was bad when we bought it. From there it was just a continuous snowball effect one thing after another after another was going wrong with this vehicle. They advertised from a full charge I was supposed to get 319 miles of range however, we were only and still continue to get 120. We would sit at a stand still at a light and just watch the range plummet 40 miles. It just continued to get worse from there now the car has a smoking smell emitting from the battery. It has been in the shop for repairs a total of 36 days. Like I said this car has barely been used since January of 2026...THIS IS UNACCEPTABLE! We are actually paying on a vehicle after putting that much down on it and paying this much a month and WE CAN'T EVEN DRIVE IT IN FEAR OF IT CATCHING FIRE!!!!!!!!!!!!!!!!!!!!! The car says SERVICE HIGH VOLTAGE SYSTEM when you go to even turn it on! I am actually terrified of driving this vehicle in this condition however, EVERETT CHEVROLET continues to not take any accountability whatsoever in this issue! I am literally just mortified! They have not offered me a loaner nor has GM even though I have a case with a Lemon Law attorney. This has caused me EXTREME distress both physical and psychological and needless to say financial as I am without transportation to continue my Cancer therapy as I cannot afford to pay out of pocket for the expense of an Uber or rental right now. I have purchased several brand new GM vehicles and never have I ever seen such cut throat snakes in dealing with a dealership like I have this one! EVER!!! My brother Mike Savu is the ex Mayor of Bull Shoals, Arkansas and he has driven as well as my entire family has driven nothing but GM vehicles our entire lives but everybody we know including my entire family are repulsed in the way they have treated me in all of this. EVERETT CHEVROLET has not reached out with an apology or ANYTHING instead the sales manager had the audacity to tell me how dare I write into Consumer Affairs regarding this issue. You people should be ashamed and are absolutely disgraceful!

April 09, 2026 we took our van to get it serviced. We informed them of a problem with the steering pulling to the right and feeling loose. Tommy acknowledged the issue being felt when driving it into the shop. The vehicle was under a warranty that would cover the issue. They said we denied some type of maintenance, but didn’t and were never aware of what we “denied”. The problem would “likely be fixed with alignment” and that was all that was wrong. The alignment did not fix the issue after treating my husband like he isn’t a mechanic himself ... Read More

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Google - Jul 9, 2026

April 09, 2026 we took our van to get it serviced. We informed them of a problem with the steering pulling to the right and feeling loose. Tommy acknowledged the issue being felt when driving it into the shop. The vehicle was under a warranty that would cover the issue. They said we denied some type of maintenance, but didn’t and were never aware of what we “denied”. The problem would “likely be fixed with alignment” and that was all that was wrong. The alignment did not fix the issue after treating my husband like he isn’t a mechanic himself and quite knowledgeable. We requested the issue be fixed and the part was supposed to be ordered to fix the issue. I called approximately 1.5-2 months later asking about the part and it was never ordered and no one knew what I was referring to. Any time I called I was told someone would call me back and they didn’t. Eventually the service writer, Tommy, said he was going to order the part and someone would call me to schedule. Neither of done. I had to take an extra trip down there to have him scan to begin the warranty process that should have happened in April. All of this was knowing we had a vacation scheduled July 1. We had to reschedule our trip and changed destinations as a result. When the part came in, I called and was told Tommy was gone although I’d been told by Tommy he’d make sure someone else could handle it which I informed everyone in response. I was told I had an appointment 07/06 that I didn’t have any information about or been informed or agreed to. The manager had no idea about any of this when I spoke to him and while he ensured the work was finished, we are currently in Florida on vacation after the steering box had been replaced and the issue feels worse which would have been felt with any length of test driving that was more than to the end of the parking lot. At 70mph it’s hard to keep in between the lines on the interstate.

I have never been so disappointed in a dealership. The service department should be ashamed of themselves. I got my oil changed here and they stripped and over torqued the bolt to the oil pan. They would not take ownership for their mistake. I have had nothing but issues out of this place and this car. And that’s not to mention all of the calls from their service department when I continually told them to stop calling me. I do not recommend going here to anyone.

I wouldn't recommend this place, especially giving them your phone number. Apparently someone named Richard either went to test drive a car here or inquired online in May and used my phone number. I started getting texts and calls from Savanna (no last name given) and then from Tyler Mace looking for Richard about "his recent trade inquiry". We told them they had the wrong number, and since then, I have been spammed countless times (sometimes 20+ times per day) with texts and phone calls from so many random places (a lot of them car insurance quotes, lower ... Read More

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Google - Jul 7, 2026

I wouldn't recommend this place, especially giving them your phone number. Apparently someone named Richard either went to test drive a car here or inquired online in May and used my phone number. I started getting texts and calls from Savanna (no last name given) and then from Tyler Mace looking for Richard about "his recent trade inquiry". We told them they had the wrong number, and since then, I have been spammed countless times (sometimes 20+ times per day) with texts and phone calls from so many random places (a lot of them car insurance quotes, lower auto rates, etc.) and it's still going on. I don't even know a Richard. This place has to sell your phone number.

Nathaniel was the "sales rep" that was helping me and my disabled brother. Ne rode my brother around on a golf cart but made me walk in 100⁰heat. Then he proceeded to leave my brother and I out in the best while he went to get copies of our NC ID/DL. My brother can't be left in the heat. So that was strike 2. Then, he sales manager didn't

Terrible dealership 👎🏻👎🏻 They sell you damaged vehicles and then refuse to take responsibility.

Had a 11oo appointment and when I dropped off my truck was told it would take one hour. Went over to Cracker Barrell to wheat. When I returned at 1210 was told it would be about another three hours, for my 1100 oil change appointment. Beyond annoyed that my time and truck service was so disrespected. On the drive home my front camera kept alerting to the right side, when I looked it appeared it had rubbed up against something, was not there prior to my truck being pulled into the shop. When I got home I smelled oil, upon inspection it ... Read More

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Google - Jun 21, 2026

Had a 11oo appointment and when I dropped off my truck was told it would take one hour. Went over to Cracker Barrell to wheat. When I returned at 1210 was told it would be about another three hours, for my 1100 oil change appointment. Beyond annoyed that my time and truck service was so disrespected. On the drive home my front camera kept alerting to the right side, when I looked it appeared it had rubbed up against something, was not there prior to my truck being pulled into the shop. When I got home I smelled oil, upon inspection it was all over the valve cover. Very disappointed by this experience, this is the dealership I purchased the truck from.

This is a 2024 Cadillac Escalade ESV with approximately 16,000 miles that was sold as a Cadillac Certified Pre-Owned vehicle. Yet within the first month of ownership, I learned that the front brakes are nearly worn out and all four tires are showing significant wear. Independent inspection indicated roughly 30% brake life remaining. This raises a serious question: How does a vehicle become Cadillac Certified Pre-Owned with heavily worn brakes and tires? Who performed the inspection? Was the inspection actually completed? Where is the documentation proving the vehicle met Cadillac’s CPO standards? Every time I ask these questions, I get silence. I ... Read More

Full review text opened.

Google - Jun 20, 2026

This is a 2024 Cadillac Escalade ESV with approximately 16,000 miles that was sold as a Cadillac Certified Pre-Owned vehicle. Yet within the first month of ownership, I learned that the front brakes are nearly worn out and all four tires are showing significant wear. Independent inspection indicated roughly 30% brake life remaining. This raises a serious question: How does a vehicle become Cadillac Certified Pre-Owned with heavily worn brakes and tires? Who performed the inspection? Was the inspection actually completed? Where is the documentation proving the vehicle met Cadillac’s CPO standards? Every time I ask these questions, I get silence. I have called the salesman, the finance department, the sales manager, Alvin, and multiple dealership representatives. Phone calls go unanswered. Messages are not returned. Managers are suddenly unavailable. Cadillac points to the dealership, and the dealership points elsewhere. Nobody seems willing to provide straightforward answers. As a veteran, I expected honesty, accountability, and professionalism. Instead, I experienced poor communication, administrative incompetence, lack of accountability, and complete disregard for customer concerns after the sale. I drove four hours to the dealership and four hours back to help resolve problems that Everett Cadillac created. Not one manager came out to apologize. Not one person accepted responsibility. Not one person has adequately explained how a supposedly Certified Pre-Owned luxury vehicle was delivered with questionable brakes, worn tires, missing documentation, and unresolved concerns. If you are considering purchasing a vehicle from Everett Cadillac, especially a Certified Pre-Owned vehicle, I strongly recommend obtaining every inspection record, reconditioning document, and service record before signing anything. Ask questions and get everything in writing because getting answers after the sale appears to be nearly impossible. If you are a fellow patron who values honesty, transparency, honor, respect, and quality customer service, I encourage you to carefully evaluate all documentation and representation before doing business here. Based on my experience, transparency was lacking, and I would avoid this dealership at all costs. This dealership earned my business once. Based on my experience, they will never earn it again. They needs to be black listed to protect fellow Patrons and Soldiers from the heartache and displeasure from management and supervisor level everybody else below them are willing to help but are tied behind their back due to higher authorities redirecting them in other directions. Post 2 of 2

I wish I could leave a lower rating. I have been brushed off for over a week. Nothing but Poor communication, I was interested in a truck and it got sold before it came out of service after it was made clear I want to come test drive it as soon as it hit the lot. I have had a horrible experience with this dealership.

Great group of people to work with. Jordan is always on top of my vehicle's needs.

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Everything went well. Pleased with the service. Service tech was informative and kept me up to date

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Everything went well. Pleased with the service. Service tech was informative and kept me up to date

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Rusty was wonderful. He helped me find just the right vehicle and everything went smoothly. The service after the sale had been excellent as well.

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Samantha is a joy to work with!! She's the best! She makes the process smooth and easy

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My advisor Jordan is very helpful and kind. He stays on top of your service and keeps you updated.

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Good service good experience. Tell me always takes good care of me and keeps me up at.

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Okay ?? He was pleasant and and explained everything to me. ???? Okay ?? ??

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Tommy was able to fix my tire when two other places in SC said they couldn't. He got me an estimate for 4 new tires since they will be needed in the next few months.

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Dakota was awesome. Very helpful.. The financing department went above and beyond to get the deal done

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Great customer service! Good experience! Follow thru was excellent and personnel is on the spot

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Great service Always great service i have purchased numerous vehicles from the dealership and have had them all serviced there.

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Real Good at what he do Very kind and polite Very professional And talk to me about some good deals on tires

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John Tiller always provides great communication and customer service. I especially like seeing video from the service tech working in my truck. Overall great experience.

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They are very knowledgeable and they explain what they are doing to my vehicle and keep me in the loop about cost and they are easy to talk with

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They took care of my problem to my satisfaction. I was very satisfied with the results I got.

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A smooth, informative experience. There's nothing else to say, but that the service department at Everett Chevrolet is effective and efficient.

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